At CNES Fitness Academy (referred to as “CNES” herein) , safeguarding your privacy and honoring your decisions are paramount to us. We provide clear details regarding the types of personal data we gather, our data retention practices, and how we handle marketing. If you wish to adjust your preferences, please utilize the “cookie preferences” link located at the bottom of our website.
This Privacy Policy delineates our approach to gathering, utilizing, and disclosing information pertaining to your interaction with our services. It encompasses our websites, microsites, mobile website versions, including but not limited to www.cnes.in/www.cnes.online (collectively referred to as the “Sites”), which explicitly adopt, display, or link to these policies, and are owned, operated, or managed by CNES Fitness Academy, the parent company, affiliate, and operational entity of CNES Fitness Academy (collectively, “CNES” or the “Company”). Our mobile application (“App”) refers to the application downloadable on personal devices. Additionally, our “Social Media Pages” pertain to the official pages we maintain on platforms such as Facebook, Twitter, YouTube, LinkedIn, Pinterest, Instagram, and others. Should you have any inquiries regarding this Privacy Policy, please reach out to us at contactus@cnes.online
We gather various types of information concerning our customers and visitors to our website. In recent months, this may include:
1. Contact Information: This encompasses personal details like name, email address, phone number, and physical address.
2. Location Information:We may collect location data associated with your use of our website, including geolocation, beacon-based location, and GPS location, subject to your device’s location services settings.
3. Device Information: When you engage with our website, social media Pages, online advertisements, or open our emails, we obtain information about your device, such as browser type and version, device type, browser language, IP address, and other technical data. Demographic Information: We may access demographic information about our website users, including birth year, gender, zip code, and similar details.
4. Payment Details: Your payment information, such as credit card number and expiration date, may be collected in connection with an order or your account. Call, Text, Mail, and
5. Email Records: Records of your communications with our customer service agents may be retained, with calls possibly being monitored and recorded for quality assurance purposes. Website and App
6. Interactions: We collect data regarding your interactions with our Website or App, including visited pages, content interests, access times, search activity, viewed pages, and other browsing behaviors.
7. Submitted Content: Any content you submit to our Website, App, social media Pages, or in-person, such as photos, videos, posts, or reviews, may be collected, potentially containing personal information based on the provided data.
8. Profile Information: Access to profile details about consumers, such as preferences and Website behaviour, may be available to us.
9. User Contacts: Information you submit or share from your personal device when inviting others to join or become your friend on CNES Social Media platforms is collected.
The information described above may be collected directly from you, through third parties we collaborate with, or via cookies or other automated means. These sources may include:
1. You: Information is gathered directly from you when you make purchases, visit our Website, contact us, upload content, participate in contests, sweepstakes, or promotions, create or update your account, write reviews, or interact with our Social Media Pages.
2. Your Device or Browser: Certain information is automatically collected from your device or browser when you visit our Website, interact with our Social Media Pages or online ads.
3. Third Parties: We collaborate with third parties providing services like payment processing, analytics, research, or advertising. These third parties may collect and process information independently, as per their privacy notices.
4. Social Media Platforms: Information is shared with us by social media platforms. You can review their privacy policies and settings to understand how they collect and use your data.
5. Cookies: We employ technologies like cookies, web beacons, tags, scripts, and pixels to automatically gather information during your Website visits. Third-party advertising or analytics companies may also use cookies or similar technologies to collect data about your interactions with our Website and other sites, tailoring ads to your interests.
The information we collect serves various business purposes, including:
1. Fulfilling Your Requests: Processing transactions, populating forms, and fulfilling your orders or other requests.
2. Advertising:Presenting online advertising, emails, or other communication channels, possibly through partnerships with social media platforms and search engines.
3. Understanding Our Customers: Analyzing activity, monitoring advertising effectiveness, and examining trends and statistics.
4. Personalization: Tailoring communication, advertising, and experiences based on preferences and collected information.
5. Communications: Engaging with you about our services, responding to inquiries, and delivering administrative, transactional, or legal messages.
6. Promotions: Running contests, sweepstakes, or other promotions.
7. Customer Experience: Enhancing our services, troubleshooting issues, and improving Website functionality.
8. Security: Safeguarding CNES and customers from fraud, security threats, and illegal or harmful activity.
9. Legal Obligations:Complying with legal or regulatory requirements and responding to requests from authorities.
Personal information may be shared with third parties for specific purposes, including:
1. Service Providers: Third parties assisting with various aspects of our business, such as providing services, advertising, analyzing interests, and facilitating communication.
2. Marketing Providers:Partners assisting with advertising and marketing efforts.
3. Content Partners: Third-party partners utilizing and displaying public content from the Website.
4. Other Third Parties: Disclosure to government bodies, law enforcement agencies, or other entities when necessary for legal compliance or to protect users, the Website, or the public.
5. Google Tag Manager (GTM) and your consent: We transmit cookieless, PII-free data to Google. Consent settings are communicated to GTM, which then controls marketing pixels based on user opt-in settings. Google Analytics and Google Ad tags are configured not to rely on cookies initially but begin collecting PII once opt-in is received.
You maintain control over the information we collect and use:
1. Location Information: Adjust your device or browser settings to disable location-based services, preventing our access to your location.
2. Emails: Unsubscribe from emails and electronic notifications via the included link.
3. Online Account: Keep your contact and payment information updated by logging into your account on our Website. To cancel your account, contact us.
4. Account Settings: Manage messaging preferences through your account settings, though certain messages cannot be opted out of.
5. Social Media: Refer to the privacy policies and settings of social media platforms for information on their data collection and usage practices.
6. Online Advertising: Visit www.cnes.in/www.cnes.online to opt out of third-party advertising.
Our services are intended for adults, and we do not knowingly collect personal information from individuals under the age of 16. Requests for the deletion of personal information regarding a child under 16 can be made.
Upon request, accounts can be closed, with certain public posts removed or dissociated from the account profile. However, information may be retained for authorized purposes, unless prohibited by law.
We take measures to protect the confidentiality and security of personal information, although information transmitted over the Internet may not be entirely secure. Users can enhance security by using strong, unique passwords. To report vulnerabilities or concerns, contact us.
We recommend using the latest web browser versions for an optimized experience. We may not be able to receive or honor “Do Not Track” signals, and information may continue to be collected as described in this Privacy Policy.
This Privacy Policy forms an integral part of CNES’s Terms and Conditions.
We reserve the right to modify or update this Privacy Policy, with changes becoming effective upon posting. Continued use of our Website after such changes constitutes acceptance thereof. Material changes will be highlighted, with the effective date amended accordingly.
For privacy-related queries, comments, or concerns, contact us via email at contactus@cnes.online or by calling +91 87082 18446.